Business Technology

We’ve been talking a lot these last two weeks about why it’s important to initiate deliberate, compassionate and ambitious investments of training funds and career broadening opportunities in your employees. Investing in your people’s future makes them both happier and loyal to the team. This enthusiasm, in turn, inspires your people to be more diligent [...]

I ended last week’s column with this heart-felt advice: As I’d expected, this aphorism didn’t inspire anyone to submit an opposing position. I’ve been challenging leaders and managers to adopt this position for over twenty years, and I rarely ever encounter outright opposition to it. Usually, I get a polite nod, and maybe a mild [...]

The end of July has been pretty difficult. We’ve lost a lot of people, we’re poised to lose even more, and we aren’t replacing them fast enough. That’s okay, though. First thing Tuesday morning, one of my part-time infrastructure techs came to my office to let me know that his full-time employer [1] has outsourced [...]

Last week, we kicked around the idea of why it’s very important to hire dedicated technical support staff for any business that relies on – or, can be harmed by degradation to –commercial computer technology. The seed of the idea (no pun intended) came from an article broadcast last week on APM’s Marketplace, about modern [...]

I was contacted offline by an American dentist after my 20th June post “Drilling Deeper” posted. The gentleman was very polite, and agreed with some of my arguments. The one position that he took issue with struck a corresponding chord with me: In his e-mail, he said “[W]e have IT consult groups on regular retainer [...]