Business Technology

Balancing cost cuts and service improvement demands a clear change management strategy Since the last term of the Labour government, there has been a clear move by public sector organisations to reduce their fixed operational non-pay costs. Many started by reducing their estates’ footprint and are now having to look at other areas such as [...]

We are some way from engaging people in true participation through e-government, but the activities of some public services suggests it’s only a matter of time Britain’s planning process is a bit of a coconut shy. One party sets up a proposal, others throw objections at it. Once in a while, a proposal gets knocked [...]

With public services poised to move into the cloud, critical questions about IT security and data protection must be addressed No longer in the realm of blue-sky thinking, cloud computing has developed beyond the initial hype and is now a viable and attractive option for both private and public sectors. Many organisations are ready to [...]

Dynamic CRM software cuts the deficit and enables more efficient public services With Chancellor George Osborne’s stated £12 billion savings in his Comprehensive Spending Review (CSR), there is greater impetus for digital interactions between residents and public services – which reduce print, paper, postage and staff costs. You may have read about many of the [...]

Plans are under way for a seamless transition into cheaper, faster delivery of public services that are more secure and better integrated Imagine if every car in the UK had to have its own road; the cost and environmental impact would be enormous. Then picture the difference if each car shared a road with countless [...]